HOW TO PLACE AN ORDER?

To place an order, you need to contact us by phone +380 (68) 863-40-98, or place an order* yourself in our online store.

Working hours of the online store (office):

  • Monday — Friday (from 10:00 to 19:00).
  • Saturday — Sunday – weekend. But you can visit our stores 7 days a week.

* Orders through the website are accepted around the clock, but are processed during business hours.

DELIVERY

Delivery of goods is carried out from Monday to Friday from 11 to 19, delivery time is agreed upon in advance by phone.

ACROSS Kyiv:

Pickup from the point of delivery of orders

  • Koffer.UA store in the Marmelad shopping center – st. Borshchagovskaya, 154 – from 10.00 to 20.00 – 7 days a week
  • Koffer.UA store in the Gorodok Gallery shopping center – Pochaina, st. .Stepan Bandera, 23 2nd floor from 10.00 to 21.00 - 7 days a week
  • Free.
  • Delivery time: from 2 hours to 2 days.
  • The manager will call you to clarify the delivery time.
  • The courier does not leave for delivery without prior confirmation by telephone.

Delivery by courier* to the specified address in Kyiv:

  • Free from 5000 UAH (for an amount up to 5000 UAH – delivery cost 100 UAH).
  • Delivery time: from 2 hours to 2 days.
  • The manager will call you to clarify the address and delivery time.
  • The courier does not leave for delivery without prior confirmation by telephone.
  • In case of refusal to purchase at the time of actual receipt of the order – reimbursed 100 UAH. — cost of courier departure (movement of the courier with the goods in both directions).

* Dear customers, when receiving your order, be sure to check the condition and contents of the goods in the presence of the courier!

DELIVERY IN UKRAINE:

Your orders are sent by the carrier “Nova Poshta”

  • When ordering goods for an amount less than 5000 UAH, you yourself pay the cost of deliveryof the goods to your office according to Nova Poshta tariffs.
  • When ordering goods worth more than 5000 UAH. - the cost of delivery to the emergency department is at our expense;
  • If, when ordering a product, you choose "Cash on delivery - Payment upon receipt", then the money transfer commission is 2% from the amount + 20 UAH. is charged from the recipient of the parcel (goods);
  • If, when ordering a product, you choose "ONLINE payment with VISA/Mastercard cards (WayforPay payment system) Without %." and its subsequent 100% prepayment, then when you receive the goods at the emergency department, you either pay the cost of delivery to you (if the amount of the goods is less than 5,000 UAH), or pick up the goods without additional payment (if the amount of the goods exceeds 5,000 UAH);
  • Address deliveryis carried out at the expense of the buyer/customer.
  • The manager will call you to clarify delivery details;
  • The order is shipped within one to two business days;
  • Delivery takes 1-2 days;
  • You will be sent information about the parcel number, which will be in the carrier’s company;

 

PAYMENT ON DELIVERY IN Kyiv:

  • Cash upon receipt (pickup, courier delivery);
  • Cashless payment to the company's bank account (IBAN). Bank details will be sent after the order details have been agreed.
  • Payment card when placing an order through the website. When placing an order on the website, indicate the payment method “credit card”. After confirmation of the order by our managers, a link to the banking gateway for payment will be sent to your email. Payment is made through the WayforPay payment service. AtWhen paying with a payment card, the cost of the product does not change (we do not charge any additional fees or interest).
  • Cash on delivery (payment upon receipt). When sent by the carrier "Nova Poshta".
  • Carrier commission for Cash on Delivery service - " Nova Poshta"— 20 UAH +2% of the order amount – paid by the buyer.

PAYMENT ON DELIVERY IN UKRAINE

  • Cashless payment to the company's bank account (IBAN). Bank details will be sent after the order details have been agreed.
  • Credit card when placing an order through the website. When placing an order on the website, indicate the payment method “credit card”. After confirmation of the order by our managers, a link to the banking gateway for payment will be sent to your email. Payment is made through the WayforPay payment service. When paying by credit card, the cost of the goods does not change (we do not charge any additional fees or interest).
  • Cash on delivery (cash payment upon receipt). When sent by the carrier “Nova Poshta”
  • Carrier commission for sending money to Us " Nova Poshta" – 20 UAH + 2% of the order amount is paid by the buyer upon receipt of the parcel.